• Metro Toronto Convention Centre (North Building) 11AM to 10PM

Frequently Asked Questions

F.A.Q

 

With so much happening at the show, you’re likely to have some questions. To save you time, we’ve compiled a FAQ covering common questions.

Will tickets be available for purchase at the show?

Absolutely! Tickets will be available for purchase at the show by visiting the Ticket Counter, which opens at 11am. Please be aware that we only accept Debit, Mobile Wallet and Credit Cards at the ticket counter.   We do not accept cash.

I purchased tickets for my family member/friend but I will not be attending is that okay?

If you’ve bought tickets for someone else and won’t be attending, please email us at tickets-toronto@importfest.com with the name(s) of the person claiming the tickets. You can provide one name if that person is arriving with the group. If each individual plans to arrive separately, please provide us with their first and last names so we can make a note on your order. 

Additionally, please ensure that you send your tickets via email to your guests, allowing them to present them at the door as evidence of purchase.  Every ticket has a distinct QR code, which will be scanned upon entry.  As long as they present the QR code upon arrival, we’ll scan them into the event individually. Please note, each QR code can only be used once for redemption.

I've bought tickets online for my friends, but we won't be arriving together. Is that alright?

Yes!  Every ticket has a distinct QR code, which will be scanned upon entry. If you’ve bought tickets for friends who won’t be arriving at the same time, there’s no issue. As long as they present the QR code upon arrival, we’ll scan them into the event individually. Please note, each QR code can only be used once for redemption.

I purchased tickets, but can no longer attend - where can I get a refund?

Unfortunately there are no refunds, but you can forward your tickets to a friend or family.    If forwarding tickets, please email us the name(s) of the new ticket holders at tickets-toronto@importfest.com

Can we leave and re-enter the show at a later time?

Attendees arriving at ImportFest will receive a re-entry stamp and/or wristband, allowing them to leave and return as long as the stamp and wristband stays intact. ImportFest ends at 10 pm, with the last chance to enter the show at 9:30 pm. If you need clarification or uncertain about re-entry please email us at tickets-toronto@importfest.com

Do you offer Kids tickets or Family discounts?

We offer one general admission ticket for all ages.   Kids under 7 are FREE!

I already bought tickets online. Why do I have to wait in line?

Upon arriving at the event, all attendees are obligated to go through a security “bag” check. The Advance ticket lines tend to be busier during the initial hours of opening and then moves swiftly.  If you have purchased tickets online, please proceed to the ADVANCE TICKET LINE with your mobile or printed ticket(s). This line is situated just behind the entrance escalators in the main lobby. The re-entry line will also be positioned in front of the escalators.

Is this event for all ages? My son is 14 and would like to go.

Yes, of course!  ImportFest welcomes attendees of all ages.

Where do I wait in line to enter the show?

If you purchase tickets online, please proceed to the ADVANCE TICKET LINE with your mobile or printed ticket(s). This line is situated just behind the entrance escalators in the main lobby. The re-entry line will also be positioned in front of the escalators, along with the “onsite purchased ticket” line for attendees who have purchased tickets on site.  

I bought tickets but haven't received them yet?

Tickets are not mailed.   Our ticketing system automatically sends email receipts upon purchase. Please review your Junk folder in case the email was redirected there. Alternatively, our onsite ticket operators can locate your ticket in our system using your first and last name. If you don’t have a ticket receipt, please be prepared to provide proof of purchase and/or identification.

How much are kids tickets?

We offer one general admission ticket for all ages.  Kids, under 7 are FREE!

How long is ImportFest?

ImportFest will run from 11am to 10pm on Saturday, July 13, 2024 (one day only).. Guests usually spend approximately 2 to 4 hours during their visit.

What is the best time to come to the show?

We strongly suggest you arrive early afternoon (12pm/1pm) to enjoy the show and avoid the evening rush!

I am an American citizen. What do I need to enter Canada?

American citizens, including American-Canadian citizens, must carry proper identification and meet the basic requirements to enter Canada. You do not need a Canadian passport, a Canadian visa or an eTA to enter Canada if you are travelling with a valid U.S. passport.  For more information please click here

If you need clarification or still have questions about your ticket purchase please email us at tickets-toronto@importfest.com

Where can I get the latest show news and announcements?

Please join our online newsletter and follow us on Instagram @importfest for the latest show announcements !

Will have you any special guest appearances or attractions?

Guest appearances and special featured attractions vary each year. Please visit our website to view current event details and stay connected to our Instagram @importfest for future announcements!

Am I allowed to bring my dog?

No, only service animals are permitted

Will there be any food to purchase at the show?

Yes, we will have Grab & Go options (pre-made sandwiches, salads, pastries) plus, coffee and tea, Hot Dogs  & Pizza with vegetarian options.   Jamaican patties and a Bubble Tea Station will also be new additions this year!

Can I bring in my personal food and drinks?

You are allowed to bring personal snacks or drinks. Please note that bringing food in for a group is not permitted.

Is this event accessible for wheelchairs and service animals?

Certainly, our event is all-inclusive. If you need any assistance, feel free to approach our event staff, and they will be more than happy to help you. Moreover, we have elevator access to the show floor exclusively reserved for guests who require assistance.

Do you rent wheelchairs or scooters?

ImportFest does not provide or rent special equipment. If you require such services, please check with the Convention Centre directly or acquire one independently prior to the show.

What if it rains?

ImportFest is rain or shine! We are the “BIGGEST” indoor tuner Car Show in the country!

Are we allowed to take video or pictures?

Absolutely! You’re welcome to take videos and photos at ImportFest. We encourage you to share them on social media by tagging us @importfest or using the hashtags #importfest and #importfest2024.

Can I sell resell my ticket at the show?

The resale of tickets is not allowed and will result in fines and legal consequences.

"Do Not Touch" Policy for Show Cars

“Do Not Touch” Policy for Show Cars

We kindly ask that you refrain from touching the show cars. If you are attending with young children, please ensure they are supervised at all times while inside the venue and not left unattended.

Is there a dress code?

This is a friendly family event!  Please dress accordingly and do not wear anything that may be considered too revealing or offensive to guests.  

How can I apply for a Media Pass?

ImportFest Inc is excited to welcome media and influencers to cover our event! 
If you would like to apply for a media pass please do so online:

https://importfest.com/media.php

*Due to high demand, acceptance notifications will be issued via email by July 10, 2024. If you do not hear from us by then, it means your application was not accepted.

If you are not accepted but still plan to attend ImportFest and capture photos or videos, we strongly encourage you to share your footage with us via Dropbox or Google Drive.  Any footage re-shared on our social media platforms will be credited/tagged back to you.

How can I get in touch with customer support?

For general inquiries, please email us at info@importfest.com

For questions about tickets, please email us at tickets-toronto@importfest.com

For questions about vehicle registration, please email us at reg@importfest.com

Your wristband MUST be fastened securely around your wrist, with NO MORE than one finger’s width of space between your wrist and the wristband.

IF YOUR WRISTBAND HAS BEEN TAMPERED WITH OR DAMAGED IN ANY WAY, IT WILL BE CONFISCATED, AND YOU WILL NOT BE ALLOWED ACCESS INTO IMPORTFEST.

SAFETY POLICY

 

ImportFest Inc. is committed to providing a secure environment where enthusiasts can fully enjoy their passion.  At our events, safety, security, and fostering an open, inclusive, and respectful atmosphere are paramount. We have a zero-tolerance policy for any form of misconduct.  Violence, mistreatment, or harassment of any kind toward our staff, exhibitors, guests, or attendees will not be tolerated.  If you believe your safety or that of others is at risk, please notify on-site security immediately. If you have been involved in or witnessed an incident that requires our attention, please report it to info@importfest.com

2024 SPONSORS

Looking for Tires?

“With increased* traction, handling and wet-braking capabilities, the NT555 G2 will get you off the line quickly, provide stability in the straights and confidence in the corners.”

Nitto Tires is the Official Tire of ImportFest.

IMPORTFEST Nitto Tires Canada

Questions?