Online Purchases Refund and Returns Policy

Thank you for shopping with us.  We want to ensure you are completely satisfied with your purchase. Please review our refund and returns policy for online purchases below.

TICKETS

All event tickets and fees are non-refundable, but you can forward your tickets to a friend or family. If forwarding your tickets to someone else please inform us at tickets-toronto@importfest.com. 

VEHICLE REGISTRATION

Vehicle registration and fees are non-refundable. If you’ve registered and paid as a vehicle competitor but are unable to attend due to an insurance claim (such as an accident or theft), we strongly advise you to include your registration fee in your insurance claim for reimbursement.

MERCHANDISE

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If 15 days have passed since you received your order, we can’t offer you a refund or exchange. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@importfest.com

SALE ITEMS

Only regular priced items may be refunded. Sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@importfest.com and send your item(s) to:

IMPORTFEST EXCHANGE
PO Box 77052 Rpo Highway 7
Markham, Ontario L3P 0C8 (Canada)

Shipping returns

Please contact us at info@importfest.com for return requests.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

IMPORTFEST RETURNS
PO Box 77052 Rpo Highway 7
Markham, Ontario L3P 0C8 (Canada)

NEED HELP?

Contact us at info@importfest.com for questions related to refunds and returns.