• IMPORTFEST CAR SHOW - TICKETS ON SALE!

Frequently Asked Questions

SAFETY POLICY

 

ImportFest Inc. is committed to providing a secure environment where enthusiasts can fully enjoy their passion.  At our events, safety, security, and fostering an open, inclusive, and respectful atmosphere are paramount. We have a zero-tolerance policy for any form of misconduct.  Violence, mistreatment, or harassment of any kind toward our staff, exhibitors, guests, or attendees will not be tolerated.  If you believe your safety or that of others is at risk, please notify on-site security immediately. If you have been involved in or witnessed an incident that requires our attention, please report it to info@importfest.com

F.A.Q

 

With so much happening at the show, you’re likely to have some questions. To save you time, we’ve compiled a FAQ covering common questions.

Will tickets be available for purchase at the show?

Absolutely! Tickets will be available for purchase at the show by visiting the Ticket Counter, which opens at 11am. Please be aware that we only accept Debit, Mobile Wallet and Credit Cards at the ticket counter.   We do not accept cash.

I've bought tickets online for my friends, but we won't be arriving together. Is that alright?

Yes!  Every ticket has a distinct QR code, which will be scanned upon entry. If you’ve bought tickets for friends who won’t be arriving at the same time, there’s no issue. As long as they present the QR code upon arrival, we’ll scan them into the event individually. Please note, each QR code can only be used once for redemption.

I purchased tickets, but can no longer attend - where can I get a refund?

Unfortunately there are no refunds, but you can forward your tickets to a friend or family.    If forwarding tickets, please email us the name(s) of the new ticket holders at tickets-toronto@importfest.com

Can we leave and re-enter the show at a later time?

Attendees arriving at ImportFest between 11am and 8pm will receive a re-entry stamp, allowing them to leave and return as long as the stamp stays intact. However, after 8 pm, although admission to the show continues, re-entry stamps will not be distributed. ImportFest wraps up at 10 pm, with the last chance to enter the show at 9:30 pm. If you need clarification or uncertain about re-entry please email us at tickets-toronto@importfest.com

I already bought tickets online. Why do I have to wait in line?

Upon arriving at the event, all attendees are obligated to go through a security “bag” check. The Advance ticket lines tend to be busier during the initial hours of opening and then move swiftly.  Upon your arrival, kindly proceed to the ADVANCE TICKET LINE with your mobile or printed ticket(s). This line is situated just behind the entrance escalators in the main lobby. The re-entry line will also be positioned in front of the escalators.

Is this event for all ages? My son is 14 and would like to go.

Yes, indeed, ImportFest welcomes attendees of all ages.

Where do I wait in line to enter the show?

Upon your arrival, kindly proceed to the ADVANCE TICKET LINE with your mobile or printed ticket(s). This line is situated just behind the entrance escalators in the main lobby. The re-entry line will also be positioned in front of the escalators, along with the “hard ticket” line for individuals who have purchased physical tickets onsite.

I purchased tickets for my son/friend, but will not be attending is that okay?

If you’ve bought tickets for someone else and won’t be attending, please email us at tickets-toronto@importfest.com with the name(s) of the person claiming the tickets. You can provide one name if that person is arriving with the group. If each individual plans to arrive separately, please provide us with their first and last names so we can make a note on your order.

I bought tickets but haven't received them yet?

Tickets are not mailed.   Our ticketing system automatically sends email receipts upon purchase. Please review your Junk folder in case the email was redirected there. Alternatively, our onsite ticket operators can locate your ticket in our system using your first and last name. If you don’t have a ticket receipt, please be prepared to provide proof of purchase and/or identification.

How much are kids tickets?

Kids, under 7 are FREE

How long is ImportFest?

ImportFest will run from 11am to 10pm on Saturday, July 13, 2024 (one day only).. Guests usually spend approximately 2 to 4 hours during their visit.

What is the best time to come to the show?

We strongly suggest you arrive early afternoon (12pm/1pm) to enjoy the show and avoid the evening rush!

Where can I get the latest show news and announcements?

Please join our online newsletter and follow us on Instagram @importfest for the latest show announcements !

Am I allowed to bring my dog?

No, only service animals are permitted

Can I bring in my personal food and drinks?

You are allowed to bring personal snacks or drinks. Please note that bringing food in for a group is not permitted.

Is this event accessible for wheelchairs and service animals?

Certainly, our event is all-inclusive. If you need any assistance, feel free to approach our event staff, and they will be more than happy to help you. Moreover, we have elevator access to the show floor exclusively reserved for guests who require assistance.

Do you rent wheelchairs or scooters?

ImportFest does not provide or rent special equipment. If you require such services, please check with the Convention Centre directly or acquire one independently prior to the show.

What if it rains?

ImportFest is rain or shine! We are the “BIGGEST” indoor tuner Car Show in the country!

Are we allowed to take video or pictures?

Absolutely! You’re welcome to take videos and photos at ImportFest. We encourage you to share them on social media by tagging us @importfest or using the hashtags #importfest and #importfest2024.

Can I sell resell my ticket at the show?

The resale of tickets is not allowed and will result in fines and legal consequences.

"Do Not Touch" Policy for Show Cars

“Do Not Touch” Policy for Show Cars

We kindly ask that you refrain from touching the show cars. If you are attending with young children, please ensure they are supervised at all times while inside the venue and not left unattended.

Is there a dress code?

This is a friendly family event!  Please dress accordingly and do not wear anything that may be considered too revealing or offensive to guests.  

Can we vape?

Vaping and smoking tobacco and cannabis is prohibited inside the MTTC.  

If you need clarification or still have questions about your ticket purchase please email us at tickets-toronto@importfest.com

Looking for Tires?

“With increased* traction, handling and wet-braking capabilities, the NT555 G2 will get you off the line quickly, provide stability in the straights and confidence in the corners.”

Nitto Tires is the Official Tire of ImportFest.

IMPORTFEST Nitto Tires Canada

Questions?