If you’ve bought tickets for someone else and won’t be attending, please email us at tickets-toronto@importfest.com with the name(s) of the person claiming the tickets. You can provide one name if that person is arriving with the group. If each individual plans to arrive separately, please provide us with their first and last names so we can make a note on your order.
Additionally, please ensure that you send your tickets via email to your guests, allowing them to present them at the door as evidence of purchase. Every ticket has a distinct QR code, which will be scanned upon entry. As long as they present the QR code upon arrival, we’ll scan them into the event individually. Please note, each QR code can only be used once for redemption.